Privacy Policy

1. Who We Are

LexBook ("LexBook," "we," "us," or "our") is a Software-as-a-Service platform that provides automated lead capture, consultation scheduling, and practice management tools for solo and small law firms. Our service is available at lexbook.online.

LexBook is a technology platform only. We are not a law firm and do not provide legal advice.

2. Information We Collect

We collect two categories of information:

2a. Information from Law Firm Users (Subscribers)

• Name, email address, and firm name provided during account registration
• Billing information processed securely by Dodo Payments (we do not store card details)
• Practice area, timezone, and working hours configured in your settings
• Usage data and interaction logs within the LexBook dashboard

2b. Information from Prospective Clients (Leads)

When a prospective client ("lead") submits an inquiry through a law firm's LexBook intake page, we collect on behalf of the law firm:

• Full name, email address, and phone number
• Case type and optional case description
• Consultation booking date and time
• Device timezone (used for scheduling accuracy)

Important: Lead data is collected by LexBook as a data processor on behalf of the law firm (the data controller). The law firm is responsible for obtaining any required consent from their clients.

3. How We Use Your Information

• To create and manage your LexBook account and subscription
• To route lead submissions to the appropriate law firm
• To send automated booking confirmations and follow-up emails on behalf of the law firm
• To generate monthly ROI and performance reports for law firm subscribers
• To improve, operate, and maintain the LexBook platform
• To comply with legal obligations

4. Automated Communications

LexBook sends automated follow-up emails to leads on behalf of law firms. These emails include an unsubscribe link. Leads may opt out of automated follow-up messages at any time by clicking the unsubscribe link included in each email., or by contacting us directly at support@lexbook.online.

5. Data Sharing and Third Parties

We do not sell your personal data. We share data only with:

• Supabase — database and authentication infrastructure (SOC 2 compliant)
• Resend — transactional email delivery
• Dodo Payments — subscription billing (PCI DSS compliant)
• Netlify — hosting and serverless function infrastructure
• Law enforcement or regulatory bodies when required by applicable law

6. Data Retention

Law firm account data is retained for the duration of the subscription and for up to 90 days after account termination. Lead data is retained as long as the associated law firm has an active account. You may request deletion of your data at any time by contacting us.

7. Security

We implement industry-standard security measures including database-level Row Level Security (RLS), encrypted data in transit (TLS), and secure token-based authentication. However, no system is completely secure. We encourage you to use a strong, unique password for your account.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Opt out of automated marketing communications

To exercise any of these rights, email us at support@lexbook.online.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers via email of material changes. Continued use of LexBook after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

Questions about this Privacy Policy? Contact us at support@lexbook.online.